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Story 8.5: Booking Rejected Email

Epic Reference

Epic 8: Email Notification System

User Story

As a client, I want to be notified when my booking is rejected, So that I can understand why and request a new consultation if needed.

Acceptance Criteria

Trigger

Sent on booking rejection by admin

Content

"Your consultation request could not be approved"
Original requested date and time
Rejection reason (if provided by admin)
Invitation to request new consultation
Contact info for questions

Tone

Empathetic, professional

Language

Email in client's preferred language

Technical Notes

class BookingRejectedEmail extends Mailable
{
    use Queueable, SerializesModels;

    public function __construct(
        public Consultation $consultation,
        public ?string $reason = null
    ) {}

    public function content(): Content
    {
        $locale = $this->consultation->user->preferred_language ?? 'ar';

        return new Content(
            markdown: "emails.booking.rejected.{$locale}",
            with: [
                'consultation' => $this->consultation,
                'reason' => $this->reason,
            ],
        );
    }
}

Definition of Done

Email sent on rejection
Reason included if provided
Empathetic tone
Bilingual templates
Tests pass

Estimation

Complexity: Low | Effort: 2 hours

1.4 KiB Raw Blame History